Return/Refund Policy
Thank you for shopping with The Wit Cat.
We want you to be satisfied with your purchase. If you experience an issue with your order, please contact us within 30 days of delivery to request a return, replacement, or refund.
Return Eligibility
Returns and refunds are subject to review and approval by The Wit Cat.
To be eligible, items must:
- Be purchased directly through The Wit Cat website
- Be requested within 30 days of delivery
- Include proof of purchase
- Be in acceptable condition based on the nature of the request
Due to the hygienic nature of our products, opened or used items may only qualify for partial refunds, replacements, or store credit at our discretion.
Return Limits
To prevent abuse of the policy, refund eligibility may be limited for:
- Large quantity orders
- Bulk or commercial purchases
- Excessively used products
- Repeated return requests
We reserve the right to deny returns or refunds that do not meet our policy requirements or are determined to be abusive or excessive.
Non-Returnable Purchases
The following may not be eligible for return or refund:
- Fully used products
- Products damaged through misuse or improper handling
- Final sale or clearance items
- Bulk or resale purchases unless damaged or defective upon arrival
Marketplace & Retail Purchases
This policy only applies to purchases made directly through The Wit Cat website.
If you purchased our products through Amazon, Walmart, or another retailer or marketplace, please refer to that platform’s return and refund policy.
Return Shipping Costs
Unless the return is due to our error, a defective product, or a damaged shipment, return shipping costs are the responsibility of the customer.
If a return request is approved, we will provide instructions for the return process.
Return Process
To request a return or refund, please contact us at:
Please include:
- Your order number
- A brief description of the issue
- Photos if applicable
If your request is approved, we will provide further instructions.
Refund Processing
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error or a damaged shipment.
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LEAK-PROOF
Built with water-resistant inner lining, each box prevents leaks and keeps surrounding areas dry. No spills, no soaked bottoms—just clean handling from start to finish.
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RIGID STRUCTURE
With a sturdy 3mm-thick molded pulp construction, the box keeps its shape even after weeks of use. It won’t buckle or collapse, giving you peace of mind every time your cat steps in.
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ECO-FRIENDLY
Made from recyclable materials, these litter boxes offer a cleaner experience for your cat—and for the planet. After use, simply toss them in the recycling bin for an effortless, sustainable disposal.
